Shared Service Centre Team Manager

Job description

Master Data Management Shared Service Center Team Manager

The ERIKS MDM European Shared Service Center will consist of multiple teams all working together towards our common goal to deliver high quality data, on time, in full, supporting ERIKS to become a digital, customer centric organization. Every commercial, operational, financial, and analytical process is founded on one single source of truth containing high quality data and the MDM SSC will deliver this data.

The team leader leads, monitors, and supervises a group of employees to achieve goals that contribute to the growth of the organization and department itself. Team leaders motivate and inspire their teams by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

We need result-driven team leaders responsible for monitoring and supervising a team of MDM/PIM Data Stewards to achieve the organization’s objectives. The team leads are responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. We want to create cohesive teams that works efficiently together, with the other teams within the Shared Service Center and with the rest of the ERIKS organization.


Roles and Responsibilities:

  • Managing the day-to-day activities of the team.
  • Ensure communication between team and management.
  • Motivating the team to achieve organizational goals.
  • Developing and implementing a timeline to achieve targets.
  • Delegating tasks to team members.
  • Conducting training and coaching of team members to maximize their potential.
  • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
  • Conducting periodic performance reviews.
  • Contributing to the growth of the company through a divers and successful team.
  • Create a team that likes to share knowledge, thoughts and ideas with team members who help each other, across borders.
  • Creating a pleasant working environment that inspires the team.
  • Drive or support process- and system improvements to enhance overall data quality and delivery speed
  • Serve as a liaison between business, Data Governance-, Data Quality- and Continuous improvement teams to ensure that data related business requirements are clearly defined and communicated and well understood and considered as part of operational prioritization and planning
  • Participate in the MDM Management Team


  • Minimum of 5 years of experience in a major organization with managing master data- or similar teams
  • Demonstrated communication skills
  • Language: proficient in English.
  • Relevant knowledge of the supported solution, like Informatica P360, SAP

Desired Skills:

  • Leadership
  • Highest personal and professional integrity to enable leading by example
  • Ability to ‘spread the master data gospel’
  • Willingness to take change and provide direction
  • Demonstrated ability to manage adversity and challenging situations
  • Effectiveness in building trust, respect, and cooperation among teams
  • Ability to coach team members to embrace and execute the change towards an European way of working.

Relationship Management

  • Ability to manage relationships across all the business and functional areas
  • Ability to develop cooperative and constructive working relationships
  • Ability to handle complaints, settle disputes and resolve conflicts and negotiate with others
  • Collaborative team player orientation towards work relationships, strong culture awareness

What's in it for you

  • Attractive remuneration package, including 37 vacation days​
  • Business tools (laptop and mobile phone)​
  • Hybrid work model​
  • Have real impact and be empowered to delivery change​
  • A nice office next to Amstel station with a good lunch​
  • An excellent career perspective within ERIKS or other SHV Group Companies. For more information go to


80 years ago, ERIKS started as a supplier to the dairy industry in the Netherlands, providing mechanical components and tools that helped dairy plants increase efficiency. Since then, the company kept innovating, evolving, and expanding. Through a consistent focus on technology and service, it became a key sparring partner and service provider for a range of industries. Among its clients are high-tech manufacturing and food companies (such as ASML and Heineken), energy industry players (from windmill operators to power plants), heavy vehicle manufacturers (making cars, ships, or airplanes), construction firms, medicine production businesses, and more.

For these clients, ERIKS provides a wide range of technical products (for instance hoses and valves), co-engineering, customization solutions, and related services. Technical teams are at customers’ beck and call for sophisticated support and advice – from design to smart maintenance. And on the local web shops, customers can easily order tools or component parts.

“We provide products and know–how in a way that has a direct impact on the economy. In each household you’ll find at least one item of which the production was improved with help from ERIKS.” – Floris Jan Cuypers, COO at ERIKS

Dutch DNA, global culture
With its expansion into 17 countries and many different industries, ERIKS became a global organization, with a truly international culture and vision and with talent, experts, and client relationships from everywhere. Meanwhile, its headquarters and roots are in The Netherlands. The company is owned by SHV, a family-owned Dutch group with a portfolio of seven companies that together employ nearly 60.000 people worldwide. The culture at both SHV and ERIKS is built on integrity, entrepreneurship, and a core value of investing in people. With its 6.500 employees and nearly 2 billion Euros revenue, ERIKS is an established corporate – yet one with the entrepreneurial drive and willingness to invest that is often found at younger, smaller, PE-backed businesses.

Digital transformation
ERIKS now finds itself in a very exciting phase: that of a companywide digital transformation. The potential of digital technology for ERIKS extends to all business aspects, from easy business workflows to direct commercial purposes. Digital technology can advance ERIKS e-commerce channels as well as offer new innovations and service propositions that are partially or fully digital. Examples include the proposition of Smart Asset Management (IoT) or ‘ERIKS Wiki’, a knowledge mining database for employees and

years people, operating model, architecture, governance, and strategy will take full focus.

Eriks Digital is an equal opportunity employer and strives for equal treatment for all genders. Eriks Digital adheres to ethical recruiting methods ensuring that we do not discriminate against any candidate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. This is a fundamental part of our values and beliefs and we strive to create an inclusive environment where everyone can reach their potential.

customers. ERIKS has a dedicated approach to digitization. The company is internally building a proactive, solution-oriented product organisation with top-notch developers and digital and industry experts. Recently, a Chief Digital Officer was hired, and the next three